In July 2021 the Samsung Customer Service Centre in Riverhorse Valley was one of many businesses impacted by the looting in KZN. Since then the Customer Service Centre has been relocated and rebuilt and has reopened.
“Samsung made its intentions clear in the aftermath of the looting regarding the minimisation of job losses and joining the call to #RebuildSouthAfrica. Working together, our people have overcome the impact of the unprecedented disruption to business by focussing on relocation and rebuilding that reflects our ever-evolving innovation in providing enhanced customer service and peace of mind. We are enjoying welcoming back customers“ said Paul Croll, Director of Customer Service at Samsung South Africa.
Samsung has also launched a Mobile Eco Repair service, which offers reduced costs on phone and screen repairs using a pioneering process that has limited impact on the environment, in line with its larger sustainability and e-waste efforts. The service is available to all Samsung customers.