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Customer wowed by tool in training, doubles order

Home Business Management Education & Training Customer wowed by tool in training, doubles order

SKF recently conducted a two-day alignment training course, exposing a key customer in the manufacturing and repair sector to a key alignment tool, leading them to promptly double their order.

That’s according to Eddie Martens, SKF Product Manager MaPro, who said that prior to the training, the customer had already requested a quotation on a TKSA 51 unit. However, the TKSA 71 instrument’s ease of use and range of applications impressed the customer so much that they requested a quote on two units as well as on two sets of SKF shim kits TMAS 720.

“Our training course covers all aspects of alignment, including practical and theory work,” said Martens. “It is standard practice for us to make use of SKF products in the practical part of our training courses and in this instance, we used the TKSA 71 shaft alignment tool.

“We are adding value for our customers by exposing them to our products during training because it relates directly back to what they require. By now having two TKSA 71 units and two shim kits available, the customer has increased their scope of work. Not only can they carry out a wider range of services, they can now also do field work, enabling them to boost their service offering to customers.”

Martens said the user-friendly TKSA 71 unit boasts some of the thinnest measuring heads on the market, making it ideal for carrying out shaft alignment in confined spaces.

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