AS data privacy and protection continue to gain prominence globally, FNB has launched innovative tools enabling individual and business customers to manage and update their information and ensure compliance via its financial services platform.
Customers will now be able to access the MyProfile (for individuals) and Business Profile solutions digitally through the FNB App and Online Banking.
FNB CEO, Jacques Celliers, described the move as another “industry first” innovation. “We are setting a new standard for user-controlled data privacy and security by giving FNB individual and business customers control to ensure that their personal and business data is always kept safe and up to date, at the click of a button.
“As the global shift to more digital ways of living has gained momentum on the back of Covid-19, data privacy and security has become a key priority for most people and businesses across the world… we recognise our responsibility in partnering with our customers to protect their data,” Celliers said.
Once logged in to the app or online banking, customers can access the secure MyProfile or Business Profile tool to check and update their personal and contact information, update their address details using the location finder technology on their mobile device, and then instantly verify identity details with the Department of Home Affairs.
According to Celliers, these data management tools go beyond being merely an online information updating system, but also provide many other benefits to FNB customers.
In addition to the convenience of being able to instantly and securely keep their personal or business details up to date, without the need for time-consuming paperwork or queuing, the bank has up-to-date information needed to provide them with the most appropriate, personalised solutions for their needs, without any delays due to non-compliance with current or future know-your-customer regulations.
Customers only need to update the information once for it to be available across the Bank.
Raj Makanjee, FNB Retail CEO described the announcement as “a big step forward for us and our customers on this journey of shared responsibility for information protection and data privacy”.
He said the bank was scaling its trusted platform capabilities quickly to support customers on their money management journey and put them in full control of their data on the bank’s digital channels.
Gordon Little, FNB Commercial CEO said this was part of the bank’s ongoing journey to digitise the commercial banking experience and find meaningful platform-based solutions that make it easier for customers to manage and run their businesses.
“As a trusted custodian of our customers’ money and data for decades, we are building on this by opening up and availing our safe and secure banking interface to give businesses more control to manage their data. This has never been more important as businesses face unprecedent pressure to comply with data privacy and protection requirements,” Little said.