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Adapting a road-freight business for survival – and growth

Home Business Management Disaster Management Adapting a road-freight business for survival – and growth

COMPOUNDED by a technical recession, a third-quarter GDP drop of 2%, and lockdown restrictions passing the 100-day mark, South Africa’s already pressured freight-forwarding market remains gripped by cross-border trucking congestion, an increasing number of cargo hijackings, riots and protests, mounting storage and demurrage costs on imports, and slower freight clearance.

Last month the South African Association of Freight Forwarders estimated that local importers were facing roughly R1.4 billion in storage and demurrage costs accumulated during level-5 lockdown, with more than 20 000 containers piling up in storage facilities. And reports emerged of queues of up to 13 kilometres along the chrome corridor between Steelpoort and Maputo, with as many as 370 trucks lined up and waiting to cross the South African border. South African authorities were processing the backlog in increments of only four kilometres per day.

“Road freight in this country is on its knees,” said Marcus Ellappan, Director Of Road Freight for Bidvest International Logistics (BIL). “There’s a regional imbalance of freight due to the decline in the economy, which means hauliers are battling to generate revenue, let alone operate profitably, especially on return loads.

“The protests by truck drivers against the hiring of foreign nationals are impacting on utilisation of assets, which also impacts negatively on profitability. Some hauliers are now downsizing fleets as trucks stand idle, and with that jobs are being lost.”

In addition, said Ellappan, the costs of complying with COVID-19 protocols have negatively impacted the costs of doing business, and often these costs aren’t recoverable.

This comes on top of an increasing number of personal protective equipment (PPE) road-transport consignments being hijacked, or becoming a hot commodity for thieves at airports.

In March this year, the Transport Asset Protection Association said that South Africa was the top spot in 2019 for high-value cargo theft ahead of the Netherlands and the United Kingdom, with a staggering figure of R367 million in cargo stolen, a 195% increase on the year before. And, said Ellappan, “There’s an increasing risk of injury to drivers”.

“With human capital costs varying between 30 and 40%, many industry players are reducing staff headcounts. But they’re also reducing the sizes of their truck fleets so that they can inject cash back into their businesses to stay alive.” Companies are also leveraging technology more, he said, to simplify how they do business and save on costs.

“Our business continuity plans have been adjusted to enable us to operate through these turbulent times and technology has enabled us to operate more responsively while maintaining a good degree of flexibility.”

With plans in place to announce an adjusted road-freight service offering, Ellappan believes BIL’s road-freight division will be ideally positioned to offer faster and stronger supply-chain support, especially where customers’ cost of doing business is concerned.

“Our transport-management system is being continually developed, so later this year we’ll be able to offer clients a whole basket of new benefits. The product driver, combined with the right behaviour, and taking into consideration utmost compliance and excellent customer service, are elements that will form part of our new and adjusted offering.”

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